To purchase items from Carry My Cross online shop, you need to register as a customer. All information sent during the registration process is encrypted and the shop is secured by Paypal Digital Certificate Although the Carry My Cross Shop website uses encryption security software in areas where on-line payment details are accepted, the security of information and payments transmitted via the internet cannot be guaranteed. Any loss incurred or sustained by you when transmitting information by means of email or other internet links shall be borne solely and exclusively by you and in no event shall any such loss in whole or in part be borne by Carry My Cross or its agents When you place an order, you will be sent an acknowledgement email stating the order number, date and time of order, billing and shipping information, goods ordered, sub total, shipping cost and grand total. Although the email will state method of payment (for example, credit card) it will not include the card details you have supplied for security reasons. Description of the goods We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. We reserve the right to refuse orders where product information has been mis-published, including prices and promotions. Availability The supply of goods from this website is subject to availability and it is not always possible for us to inform you at the time you place your order whether the goods you want are still available for purchase. In the case of this happening a refund will be given. Legal age The Carry My Cross online shop does not sell products for purchase by children. We offer children's products for purchase by adults. If you are aged under 18, you may use our online shop only with the involvement of a parent or guardian. Alteration of service or amendments to the Conditions We reserve the right to make changes to our website, policies, and these Terms and Conditions of Purchase at any time. You will be subject to the policies and Terms and Conditions of Purchase in force at the time that you use the website or that you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions are deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition. Contracts are concluded in English and are subject to the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the Courts of England and Wales. You have the right to cancel your order within seven working days. Any notice of cancellation should be sent to firstname.lastname@example.org 1. Invoices (organisations only) are payable within 30 days from date of invoice. 2. Any shortages/non deliveries must be reported within 10 working days of receipt of invoice. 3. Goods can be returned as 'unsuitable' within 30 days of delivery, as follows: i) Items must be returned in the original packaging and condition to: Carry My cross Publications (returns),125 Upminster Road, RM11 3XH,UK. Please enclose your name and address, the reason for returning the item, and your preferred course of action - for example, replacement, credit note or refund. ii) Postage costs will be refunded only if the return is necessitated by an error on the part of Carry My Cross Mail Order. iii) If you request a refund, your payment for the item will be refunded within 30 days. If you paid by credit card the refund will be made to the card. Otherwise a cheque will be sent to you within this period. iv) Refunds for goods lost in transit will only be made on receipt of proof of postage. 4. None of the above terms and conditions affect your statutory rights. Usernames and passwords It is your responsibility to keep any usernames and passwords you use with the online shop secure. Do not disclose your username and password or permit others to use them. Any breach of any of these terms by anyone to whom you disclose your username will be treated as if the breach had been committed by you, and will not relieve you of your obligations under these terms. If you think the security of your username or password information has been compromised, please contact us.